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On July 19th 2016 by admin

Reach… for business efficiency

Enhance customer satisfaction and improve staff productivity with Reach’s Computer telephone integration (CTI).

Computer telephone integration is a smart and effective way to bridge the gap between your PC and your business telephone system, enabling staff to dial from screen, easily find customer information and provide all round improvement on customer service.

With a simple user interface, your staff are provided with up-to-date tools which allows them to:

  • Click to dial telephone numbers on their PC screen
  • See a discreet pop-up preview window for incoming calls
  • Identify unknown caller details using google integration
  • Save new contact details at a click of a button
  • Utilise a shared address book
  • See your recent Call history
  • See missed call information
  • View extension status’ showing staff availability- even across multiple sites
  • IM between colleagues with fully searchable message history
  • Integrate with Outlook
  • Integrate with many CRMs available on the market today
  • Soft phone

Our CTI not only bridges the gap between your PC and your handset. It can also be used across multiple sites, by remote home-workers and even by employees travelling the world using their mobile device. This convenient link brings your business together and can impact for a reduced cost with free call traffic between each user.To find out more or to arrange a visit contact one of our friendly team members on 01463 224600

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Reach Highland

Reach Highland